Trial & Exchange
Mattress Lab Comfort Trial Guidelines
With our guidance, most of our guests choose their perfect mattress the 1st time!
But, just in case…. A science-backed 2nd chance to get it right.
But, just in case…. A science-backed 2nd chance to get it right.
Welcome to Better Sleep!
At Mattress Lab, we want every customer to find their perfect sleep solution. Your new mattress is designed to support healthier, more restorative sleep. But it will take time for your body to adjust and for the mattress to break in. That’s why we’re sharing these guidelines to give your mattress and you a proper chance to ensure your long-term sleep success.
✅ Sleep on it every night & for at least 30 nights (from the delivery date)
The longer the better & greater chance you have to fall in love with your new mattress!
We highly recommend using the entire trial period.
We highly recommend using the entire trial period.
(based on brand/manufacturer guidelines)
🛡️ To qualify for an exchange - mattress protector required
- Mattress must be clean and undamaged: no stains, damage, rips, odors, or hair
- Law tag must still be attached
🕒 Brand-Specific Trial Periods (not all brands/models qualify)
The trial period is determined by brand/manufacturer guidelines.
- Tempur-Pedic: 90 nights
- Helix, Leesa, Sonu: 100 nights
- Puffy: 101 nights
- Bear, Brooklyn Bedding, Plank, WinkBed: 120 nights
- Avocado: 100 nights or 1 year (depends on model)
⚠️ Important Program Details
- Clearance and floor models excluded
- One-time exchange per household – equal or greater value
- Applies to mattresses only - not adjustable bases, foundations, pillows, sheets, toppers, etc.
- Fee up to $249 may apply based on delivery/removal logistics