Helix

You bet. We’ll haul it away when we deliver your new one, so you don’t have to break a sweat (or your back).

We offer a one-time comfort exchange on select brands. Sleep on it for 30 nights, and if it’s not love, we’ll make it right.

Give it at least 30 nights. Your body needs time to adjust to new support. Most guests feel the difference by week 2 or 3.

Most of them, yes! We partner with trusted U.S. brands committed to quality, comfort, and safety.

We sure do — Helix, Puffy, Avocado, Brooklyn Bedding, and many more — but at Mattress Lab, you can actually try them before you buy them.

Absolutely. You get personalized help, pressure testing, real feel comparisons, and support after the sale.

Please do! We specialize in “his side/her side harmony” — even for couples with wildly different sleep styles.

Most guests find their match in 30–45 minutes. We’re like a mattress dating app… but in real life.

We offer split kings, customizable feel, adjustable bases, the latest sleep technology, and more. Just ask — we love solving unique sleep setups.

Let's face it, dogs are tremendous sleepers and “Lunar" is the official Mattress Lab mascot!

We won “Best of South Carolina” & "Charlotte's Best" in 2024! We also pride ourselves on providing the best customer experience around - check out our reviews!

Sunday 12-5 PM 
Monday-Thursday 10 AM–6 PM
Friday-Saturday 10 AM–7 PM

These hours may occasionally change due to the holidays, please refer to our Google My Business page for an updated holiday schedule.

At Mattress Lab, we’re redefining the mattress shopping experience with a unique approach tailored just for you. Here’s what sets us apart:

• Award-Winning Local Business: Mattress Lab is a proud local business recognized for excellence in serving our community.
• Stress-Free Guarantee: Shopping for a mattress shouldn’t feel like a chore. That’s why we promise a pressure-free environment with expert guidance to help you make the best choice.
• Exclusive ZzzMatch™ Technology: Our cutting-edge pressure mapping system, ZzzMatch™, analyzes your sleep needs to recommend the perfect mattress for your body.
• Curated Selection of Top Brands: We bring together the most popular and highest-rated mattresses from both online and traditional brands—all under one roof—saving you the hassle of endless searching.

Buying a mattress is one of the most important decisions for your health and comfort, and it’s best experienced in-person. Here’s why Mattress Lab is the better choice:

• Try Before You Buy: Online shopping can’t replicate the experience of lying on a mattress to feel how it supports your unique body. At Mattress Lab, you can test a variety of mattresses to find the perfect fit.
• Personalized Recommendations: With our exclusive ZzzMatch™ mattress fitting technology and expert guidance, we provide tailored advice to match you with the ideal mattress for your sleep style and preferences.
• Exceptional Service: Our team is dedicated to making your shopping experience stress-free, with no pushy sales tactics—just honest advice and support.
• Peace of Mind: When you shop in-store, you can confidently choose a mattress that feels right for you, avoiding the uncertainty and hassle of online returns or mismatches.

At Mattress Lab, we’re here to make mattress shopping a surprisingly enjoyable experience! Here’s what you can look forward to during your visit:

• A Warm Welcome: From the moment you step through our doors, you’ll be greeted with a smile by a friendly, professional team member who’s excited to help you find your perfect mattress.
• Pressure-Free Consultations: We believe shopping for a mattress should be easy and stress-free. Our team is here to offer expert guidance, not pushy sales pitches.
• A Simple, Fun Experience: Mattress shopping doesn’t have to be complicated or boring. We’ve designed a process that’s straightforward, engaging, and yes—fun!
• Personalized Comfort Matching: Using our exclusive ZzzMatch™ mattress fitting technology and curated selection of top brands, we make it easy to find the mattress that fits your needs and feels just right.

Yes, we do! At Mattress Lab, we believe everyone deserves high-quality sleep, and our financing options make it easy to bring home the mattress of your dreams without breaking the bank.

• Flexible Financing Options: We partner with trusted providers to offer a variety of financing plans, including 0% interest options for qualified buyers, so you can spread out payments over time.
• Affordable Monthly Payments: Whether you need a little extra time or a customized plan to fit your budget, our payment options make it possible to invest in your comfort without financial stress.
• Simple and Quick Process: Applying for financing is easy and can often be completed in-store during your visit. Our team is here to help guide you through the process and answer any questions.

With our financing plans, upgrading your sleep is more accessible than ever. Visit Mattress Lab to explore your options and start sleeping better today!

Yes! At Mattress Lab, we offer flexible delivery options to make getting your new mattress as convenient as possible:

• Free Shipping: Many of our mattresses can be shipped directly to your door at no additional cost, giving you a hassle-free option for quick and easy delivery.
• Full-Service Delivery Experience: Prefer a hands-off approach? Our professional, well-trained delivery team is here to handle it all. We’ll deliver your new mattress, set it up in your home, and even take care of removing your old mattress.*

*Full-service delivery and mattress removal may vary based on location and specific product. Ask in-store for details.

At Mattress Lab, we aim to get it right the first time with our expert guidance and ZzzMatch™ system, but we understand that sometimes adjustments are needed. That’s why we offer a Comfort Trial and Exchange Policy for select brands to ensure you’re happy with your purchase. Here’s how it works: (available on select brands, see store for details)Guidelines: 

• Adjustment Period: Sleep on your mattress for at least 30 nights to allow your body to adjust. 
• Mattress Protector: To qualify, a mattress protector must be purchased with your mattress and used throughout the trial. 
• One-Time Exchange: You’re eligible for a one-time exchange for a mattress of equal or greater value.
• Restocking Fee: A $249 fee applies and will be deducted or charged at the time of exchange.
• Condition: The mattress must be in excellent condition, free of damage or stains. 

Notes: - Refunds are not available; this policy only covers exchanges. - Exchanges must be requested during the eligible trial window for the specific mattress brand